FAQ - Grabbers

If our FAQ section does not solve your technical issues, please feel free to contact us at ame@ame-group.com and we will get back to you as soon as we can.

(STV-1008) After I installed STV-1008, how come there was only video and not any audio?

You need to connect the audio cable from "Line out" of STV-1008 to "Line in" of your sound card in order to have audio.

2. (S-610A) I am using S-610A, how do I get audio output to my PC?

In order to have audio output from the PC, you must connect the audio output from video output devices, such as VCR, camcorder, TV, etc. into sound card of your PC.

3. (S-610A) I am using S-610A and LiveSuite. I want to transfer the video I recorded from my digital video camera to my PC through the S-VHS cable. However, the screen stays blank when I'm recording. What should I do?

   Open Video Mail from LiveSuite, and choose "Show/hide video options panel" (hammer on the top right corner). When the hammer icon is blue, choose "Video source settings" icon (please refer to the image below)

   
   

   Once you are in "Video source settings", please go to the "Capture Source" setting and make sure that your "S610A! Video Capture" is selected under "Select a Video Device:". Also, please select either "Video Composite" or "S-Video" under "Select a Video Source:", depending on where you are importing videos from. (see below). For example, if you are importing video from your digital video camera through your S-VHS cable, then you must select the "S-Video" as the video source. Similarly, if you are sending video through your composite video cable, then you must select the "Composite Video" as the video source.

When you are still in "Video source settings", please go to the "Advanced" setting. Since our S-610A is usable for both NTSC and PAL systems, therefore, you must select the system depending on where you are. For example, if you are in Canada, you must choose "NTSC" under "Video Standard", likewise, if you are in Europe, you must choose "PAL" under "Video Staandard".